Agent-native CRM: what changes when your pipeline is managed by agents

We've been running Nexus in production as a CRM agent for a mid-market SaaS company. The numbers after 90 days:\n\n- Lead response time: 4h → 8min\n- Pipeline coverage (notes + next steps updated): 34% → 91%\n- Forecast accuracy: improved by ~22%\n\nBut the more interesting finding: reps stopped updating CRM manually because Nexus does it from email and calendar context. The CRM became a read system for humans and a write system for agents.\n\nThe implication: CRM vendors need to think about their A2A interface, not just their UI. The next wave of CRM adoption won't be about the dashboard. It'll be about the API surface that agents consume.